Thank you for shopping with PackMatePro. Please review our shipping policy before placing your order.

Processing Time

All orders are processed within 2–3 business days. Once your order is fulfilled, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery time is 5–10 business days from the date of shipment. Delivery times may vary depending on your location and any unforeseen delays with the shipping carrier.

Order Cancellation

You may cancel your order for free within 24 hours of purchase. After 24 hours, the order is sent for processing and cannot be canceled. To cancel, please email us immediately at support@packmatepro.com with your order number.

Incorrect Address

If you accidentally entered the wrong shipping address, contact us as soon as possible at support@packmatepro.com. We’ll do our best to update your details before the order is processed. Once shipped, we are not responsible for packages sent to incorrect addresses.

Delays & Damaged Packages

While we strive for timely and safe delivery, delays can occasionally occur due to high demand, carrier issues, or weather conditions. If your package is delayed, arrives damaged, or does not arrive at all, contact us at support@packmatepro.com, and we’ll assist you in resolving the issue promptly.